Naturally Pristine & Pretty Salon
policy & procedures
🚨🚨Notice from stylist...Policy and procedures are put in place to ensure every client receives one on one time with me with no long waits or rush jobs. I want to deliver the best service possible to everyone every service, but I can only do this with your help, by you following the policy and procedures. Thanks in advance.🚨🚨
Please read thoroughly through the following BEFORE booking to ensure that you fully understand my policy and procedures and to ensure I am the stylist for you. After reading the policy and procedures click the BOOK ONLINE tab to book your appointment. Please be aware that the PnPs can change at any time so make sure to always check here before booking.
***Note: Please add your correct email address when booking. Updates, promotions, specials, changes, or information about salon will be sent out via email****
Upon arrival please wait in waiting area
No Food, No Food, No Food allowed in Salon
No children/ babies allowed
No extra people allowed in the room unless getting serviced.
Kids 6-10 years of age only. (Parents are not allowed in the room during child appointment. Your child have to be able to sit and get their hair done without parents in the room from start to finish. ***Children who cant and are super tender headed will be refused no matter the age***
Parents can sit out side the room and watch or feel free to wait in break room were you will have access to a TV and vending machines.
Be sure to gather all belongings before leaving. (Salon will not store or be responsible for items left and not picked up before closing.)
-Hair length is based on the length of hair blown straight.
-Above Ear= short, -Above Shoulder/below ear =medium, Below Shoulders=long, Past Arm Pit=XL long
-All prices are starting prices, final price will be determined at the end of your appointment. Prices vary based off style, hair density, length, hairstyle, and condition of the hair upon arrival.
-I do not do all braids/ crochet (ex: no individuals, super small, or multiple layer, vixen crochet, straight hair crochet).
-I do not take down individual braids with weave nor do I take down cornrows, crochet, or sew-ins not done by me.
-Changes made the day of your appointment or upon arrival to a less costly service or a service that don't take as long will still be charged a $25 fee in addition to the amount of the service. (If you know in advance please call or go to site 48hrs in advance)
-Deposits are nonrefundable/ non transferable. Please be sure you can make your appointment before completion. Also make sure that is the service you really want before booking. All deposits paid will be subtracted from the end total cost of service.
-Appointments made 1-3 hours before appointment or between the hours of 12am-8am need to confirm to assure stylist received the appointment (because I am appointment only I will only be at the salon when I have an appointment). So you will need to call/ text and verify I’ve seen your appointment
-I do not respond to business related calls/text after hours or on my off days and I will respond to text as soon as I have a free moment. Refer back to this page for most questions you may have. Hour and off days are listed on Home Page.
-Before arrival hair need to be free of ALL braids, twist, bobby pins, rubber bands, ect. unless you have booked a take down.
-If extra hair is needed for braid down (with crochet/sew-in) it will be extra.
For clients transitioning or who have heat damage on ends it is extra to perm rod ends to add curls.
-I do not use outside products. Only products I have in the salon. (Unless its a medicated shampoo/conditioner)
-Product lines I use cater to natural hair but can be used on relaxed as well. Product names are: BASiC Hair Care System, Wella/ Pravana (color), Moroccan Oil Line, Joico, and some Aunt Jackie products to name a few.
I do not provide hair for any extension/braid service.
Please be advised that the quality of hair you purchase will determine the end result.
-Before booking a color service you must book a consultation prior to. After your consultation we will set an appointment for your color.
-If there is a problem with your hair that you notice once you leave the salon you will need to notify me within 24-48 hours after your service. (Braids/crochet no more then a week after depending on the issue) At that time we will schedule a date for you to come in to correct your hair. Calls made after the deadline will be charged for any corrections.
CARD PAYMENTS: All card payments will be charged a 4.75% convenience fee. (This does not apply to deposits made when booking.). Card payments are done through Squareup app only no other apps will be used (ex: Cash app, Venmo, PayPal, Zelle, ect). Other forms of payments are cash only, no checks will be accepted.
Be aware that all services that require a card on file will be charged $1 to that card, this is done to make sure the card on file is valid.
BUNDLE HAIR CAN BE PURCHASED AT MY ONLINE SITE sherikaj.mayvenn.com
CANCELLATION / RESCHEDULING POLICY:
-Appointments need to be cancelled or rescheduled at least 48 hours in advance any time after that you will be subjected to a $25-$50 fee.
-Deposits are non refundable/ non transferable (to other services).
-Deposit can be transfered to the first rescheduled appointment only as long as you are rescheduling the same appointment. (And that appointment has to be booked and rescheduled within 30days anytime after that will result in loss of deposit) If you cancel your appt vs reschedule YOU WILL lose your deposit and will have to put down another deposit when rebooking so please take your time when booking or canceling your appointment.
-Two or more last minute appointment cancellations/ reschedules with in 48 hours will result in 50% deposits for ALL services and ALL future appointments.
-No Call/ No Show clients will be blocked from booking online
-There is a $25 dollar cancellation/reschedule fee for all appointments not canceled/rescheduled 48 hrs in advance or loss of deposits.
-Deposits are final for appointments booked within 48hrs.
-I am very big on time and because I expect my clients to be on time I hold myself accountable as well. So if for any reason you have to wait more then 30 minutes, your service will be discounted $25 to accommodate for your wait.
-If you are late up to 15 mins you will be charged a $25 late fee. Anytime after that your appointment will be canceled or you will be charged an additional $25 ($50 total) because it will cause me to be late for every client after you.
-Finalization of booking means you have read, agreed, acknowledged, and understood policy and procedure.
Recurring Appt Code- After 3 consistent recurring biweekly appts you can receive 15% off your appts and 25% off your weekly appts. To set up recurring appointments enter code (BW15 for biweekly or W25 for weekly ). You must enter code to receive discount. If code is not enter discount will not be given. After 2 broken recurring appointments client will no longer receive discount.
Referrals- All clients will receive a punch card. For every referral you will receive a punch. After 5 punches you will receive 50%off your next appointment. Note: The person you refer must enter your name in the comment section in order for you to receive credit no exceptions so make sure the person you refer know your name. (The 50% off discount can not be used on chemical/wig services)
(Note: Codes only work on selected services.)
Monday/ Sunday: Closed
Tuesday: 12-9 PM
Wednesday: 10-9 PM
Thursday: 9-9 PM
Friday: 9-6 PM
Saturday: 8-4 PM
(806) 790-5339 (Text only)
4485 Trinity Mills Rd
Building Ste 200
located inside Salon Boutique Suite 6
Dallas, Tx 75287
Thanks again for choosing Naturally Pristine & Pretty Salon and making this an easy booking experience.