POLICY & PROCEDURE | Naturally PnP

Naturally Pristine & Pretty Salon

Policy & Procedures

🚨🚨Message from stylist 🚨🚨

My policies and procedures are put in place to ensure that every client receives one on one time with me, without long waits or rushed jobs. My goal is to deliver the best service possible to every client on every service, and I can only do this with your help, by you following ALL the policies and procedures. After reading you may feel that I am not the stylist for you and that is ok, but if I am after reading click the BOOK ONLINE tab and continue your booking. Policies and Procedures can change at any time so make sure to always check here before booking. Thanks in advance.

***Reminder: When booking ensure your correct email address is added. Updates, promotions, specials, changes, or information about salon will be sent out via email or Instagram****

FIRST TIME CLIENT:

- All first time clients must book a consultation first. (No matter the age)

- No I do not do consultations via Zoom/Facetime or any video call.

-Yes it is required.

CHILDREN SECTION:

I do not take children under 6 years of age.
I do not do boys hair.
All prices are the same no matter the age. I no longer offer kid prices.
Parents are not allowed in the room during child’s appointment.
Your child must be able to sit and get their hair done without you or anyone else in the room from start to finish.
Children who cannot sit without guardian and are super tender headed will be refused no matter the age.
Parents can sit outside the room and watch or feel free to wait in break room where you will have access to a TV and vending machines.
If you leave, please return at least 15 minutes before appointment end time. (Length of the appointment is given when you book.)
Parents please have kids leave phones, ipads, and tablets at home. I have a TV in the salon so there is no need for any other devices. Kids get distracted with their devices and will not lift/turn their head when needed.
Please try not to load your child up with drinks before their appointment. Having to stop multiple times to allow your baby to go to the rest room can take a lot of time and we do not want to fall behind on the appointment. If stopping multiple times cause me to get behind you will be charged extra.
Also arrive 5 or 10 minutes before your appointment to allow your child potty time.

(Before to ask: Parents I want every child's experience in the salon to be an awesome experience and I can only do that with your help. Because I have been doing all ages of kids hair for a while I know that most kids do better without the parent in the room. This allows the child and the stylist to be more at ease without the parent hovering over. If you or your child are not comfortable with that please hold off booking until you are. Thanks)

IN SALON RULES:

Upon arrival, please wait in waiting area if there is someone else in the chair.
No FOOD/EATING allowed in Salon, drinks are allowed in spill proof containers if possible.
Please no children/ babies at your appointment
No extra people allowed in the room unless getting services.
Be sure to gather all belongings before leaving. (I will not store or be responsible for items left and not picked up before closing.)
Please be aware of your language while in the salon i.e., foul language/ cursing I don't like it and its not necessary.
This is a Christian based establishment. If that bother you I am not the stylist for you.
Because of my beliefs there are certain shows or music I choose not to listen to or watch.
I do not service men or boys if bypass this and book your appointment will be canceled and deposit refunded.
-Before arrival/ entering the room hair need to be free of ALL braids, twist, bobby pins, rubber bands, etc. unless you have booked a take down.

HAIR LENGTH SECTION:

- You must always book hair length. ALWAYS. EVERY SERVICE.

- Hair length is based on the length of hair blown straight.

- EXAMPLE: (Above Ear= short (short & thick), Shoulder/below ear =medium (medium & thick), Below Shoulders/Above Arm Pit=long (long & thick), Past Arm Pit/Above waist=XL long (XL & thick)and so on)

- If your hair is short, medium, long, xl but extremely thick you will need to select the length and thick.

BOOKING RULES:

Please book first or last appointment available. This helps me to get as many clients in each day as I can. Thanks.
All prices are starting prices, final price will be determined at the end of your appointment.
Prices vary based off style, hair density, length, and condition of the hair upon arrival (meaning if hair is matted or extremely tangled). (Please do not text/ call me for and estimated cost you will need to book a consultation for that and again it will still be an estimate amount.)
I do not do all braids, cornrows with weave, feed-in braids (please read description of each service or text to verify)
I do not do vixen crochet or straight hair crochet
I do not take down individual braids with weave nor do I take down cornrows, crochet, or sew-ins etc. not done by me.
If you make a change the day of your appointment or upon arrival to a less costly service or a service that do not take as long you will still be charged the full amount of the original service. (If you know in advance, before the 72hour mark, you will need to text or call me to make those changes)
Deposits are required for all services and they are nonrefundable. They can however be transferred to your first rescheduled appointment (only once), if you cannot make that second appointment you will lose your deposit and you will have to start the booking process over with paying a new deposit.
All deposits paid will be subtracted from the total cost of service so you will pay the remaining balance at the end of your service.
Appointments made 1-3 hours before appointment or between the hours of 12am-8am may not be seen so you need to check with me first before booking or text to be sure I have seen the appt.
If you have questions that you want answered in a timely manner please do not email me, IG message me, FB message me or message me from the booking site. I do not check those often so its better to text me, my number is all over the site.
If extra hair is needed for braid down (with crochet/sew-in) it will be extra so you will need to add that from drop down when booking and you will need to bring braiding hair for this.
For clients transitioning or who have heat damage on ends will be charged extra to perm rod ends. This service can also be added from drop down. (This will be determined during consultation)
I only use products I have in the salon. (Unless you have a prescribed medicated shampoo/conditioner). I do not use outside products so please don't ask.
-Product lines I use cater to natural hair but can be used on relaxed hair as well. ( Some of the products I use are: Silk Out Products, Mediceuticals, BASiC Hair Care System, Wella/ Pravana (color), Moroccan Oil Line, Oleplex, Joico, Design Essential and some Aunt Jackie products to name a few.
Hair is not provided for any extension, cornrow, or crochet services. You must bring your own hair.
Always bring extra hair. If you have to leave to get more hair, $35 will be added to your total end cost for time. So when in doubt it is better to have more then enough.
For the best results with SewIns, Crochet, or Braids it is important to always use the best quality hair and wash/dry the hair beforehand.

HAIR COLOR:

You must first book a consultation before booking a color service.
No this can not be done via Zoom or Facetime.
I will not color hair without first doing a consultation.
A new consultation must be booked if you are changing hair colors because this may require color correcting.

AFTER HOURS:

I do not respond to business related calls/text after hours or on my off days. During business hours I will respond to text as soon as I have a free moment.
Refer to this page first. Most questions can be answered here. Yes its long but it has a lot of info. Please only text if your question can not be answered here.
Its a lot to juggle clients, text, and calls all at one time so please make sure the answer is not here first.
You do not have to notify me of your appoint, I get every notification you get.
My hours and off days are listed on Home Page and below along with the address to the salon.

HAIR CORRECTIONS:

-If there is a problem with your hair that you notice once you leave the salon or if you didn't get the look you desired you will need to notify me 24-48 hours after your service. (Braids/crochet no more than a week after depending on the issue, i.e. braids unraveling or hair coming out, etc.) At that time we will schedule a date for you to come in to correct your hair. Calls made after the deadline will be charged for any corrections. If I notice upon arrival that its because of something done on your end you will be charged for any corrections.

CARD PAYMENTS:

All card payments will be charged a 4.75% convenience fee. (This does not apply to deposits made when booking). Card payments are done through Squareup app only, no other apps will be used (ex: Cash app, Venmo, PayPal). Other forms of payments that I take are Cash and Zelle.

CANCELLATION / RESCHEDULING POLICY:

Appointments need to be cancelled or rescheduled at least 72 hours in advance before your appointment, any time after that you will be subjected to forfeiting your deposit. (This is 72 hours not 3days)
Deposits are nonrefundable/ nontransferable.
If you have paid a deposit for a service but want to change the service you must text me to do so, DO NOT cancel, if you cancel your deposit will be loss. (This must also be done 72hrs in advance)
Deposit can be transferred to the first rescheduled appointment only, IF you are rescheduling the same appointment. (And that appointment must be rescheduled 30days after or that will result in loss of deposit)
If you cancel your appt vs reschedule YOU WILL lose your deposit and will have to put down another deposit when rebooking so please take your time when booking or canceling your appointment.
Two or more last minute appointment cancellations/ reschedules within 72 hours will result in full payment paid for ALL services and ALL future appointments.
No Call/ No Show clients will be blocked/banned from booking online and card will be charged for the remaining amount of the service.
There will be a loss of deposit for all appointments not canceled/rescheduled 72 hrs. in advance.
I understand that last minute emergencies can occur but I have also had a lot of clients abuse this, so it will be up to my discretion whether or not your deposit will be forfeited or transferred to rescheduled appointment. (Kids, Covid, Job adding last minute meetings, Traffic, etc. will not be valid reasons for me because they have been abused and used too frequently).
Bad traffic is the most used reason for being late. I advise you check your smart phone in advance to see if there's going to be traffic to know how much time you need to get to the salon and then give yourself and extra 30mins. (Honestly this is Dallas there's always traffic).
Deposits are final for appointments booked within 72hrs.
Being on time is a BIG thing for me, so because I expect my clients to be on time, I hold myself accountable as well. If for any reason you must wait more than 30 minutes, your service will be discounted $35 to accommodate for your wait. If for any reason I have to cancel your appointment I will discount you. (I can proudly say in the 15 year I've been in business I can count on one hand how many times I've been late or had to cancel because I value my clients and their time).
If you are late 11-15 mins after your appt time you will be charged a $35 late fee. Any time after 15mins your appointment will be canceled and you will lose your deposit, or you will be charged an additional ($35-$60) because it will cause me to be late for every client thereafter, causing me to have to discount at least one of those clients. If I do not have anyone after you, you will still be charged an additional $35 for my time.
You do have a 10 minute grace period but I don't suggest using it.
If you do not book properly you will be charged the late fee ($35) if it cause me to go over on time.

DISCOUNT CODES

Recurring Appt Code- After 3 consistent recurring biweekly appts you can receive 15% off your appts and 25% off your weekly appts. To set up recurring appointments enter code (BW15 for biweekly or W25 for weekly). You must enter code to receive discount. If code is not entered discount will not be given. After 2 broken recurring appointments client will no longer receive discount.

(Note: Codes only work on selected services.)

Finalization of booking means you have read, agreed, acknowledged, and understood all my policy and procedures and so I will NOT negotiate, debate, or argue about anything on this page that you fail to thoroughly read.

SALON HOURS:

Monday/ Sunday: Closed

Tuesday: 10-9 PM

Wednesday: 10-9 PM

Thursday: 9-9 PM

Friday: 9-6 PM

Saturday: 8-4 PM (closed every 2nd Saturday)

Naturallypnp@yahoo.com

(806) 790-5339 (Text only)

Salon Address:

4485 Trinity Mills Rd

Building Ste 200

located inside Salon Boutique Suite 6

Dallas, Tx 75287

FAQ:

Will the amount of the deposit be subtracted from the balance? Yes.
Do you provide the hair for extensions, braids, or crochet? No. You must bring in your own hair.
Do I have to do a consult? Yes it is required.
Can I do a consult and appointment on the same day? Yes but only a flat iron or two strand twist.
Why do I have to call first before I book same day appointment? Because I may not see that appointment for whatever reason and you would have booked and paid your deposit for nothing and deposits are none refundable.
Is the price shown the actual price? Yes. What ever it show is correct but again as stated above that is the starting price not final.
What length is my hair? Check above.
Do I need a steam treatment? Steam treatments can be done once a month to help deeper condition low porosity hair. Helps with hair growth, ect.
Do I need to book a trim? If you have not gotten a trim in 3 or more months, have knots on the ends, see alot of short hairs on the floor when combing or detangling then Yes you need a trim.
Why cant I be in the room with my child? I am not comfortable leaving my child with a stranger. One because from my experience the parent make the child and stylist first experience difficult. I understand that is your baby but when you are constantly asking the child if they are ok, do it hurt, ect then the child internalize that as maybe it should or maybe i should not be ok. So they will then start crying, reaching for parent, want to leave, ect. I have also experienced parents getting on to the child about whatever so that makes them cry or have an attitude. So to solve that I prefer the parent to wait outside. Two I wouldn't suggest taking your child to anyone you do not trust.

Thanks again for choosing Naturally Pristine & Pretty Salon and making this an easy booking experience.