Naturally Pristine & Pretty Salon 

policy & procedures 

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🚨🚨Message from stylist...Policy and procedures are put in place to ensure every client receives one on one time with me with no long waits or rush jobs. I want to deliver the best service possible to everyone every service, but I can only do this with your help, by you following the policy and procedures. Thanks in advance. 🚨🚨

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Please read thoroughly through the following BEFORE booking to ensure that you fully understand my policy and procedures and to ensure I am the stylist for you. After reading the policy and procedures click the BOOK ONLINE tab to book your appointment. Please be aware that the Policy and Procedures can change at any time so make sure to always check here before booking.

 

***Note:  Please add your correct email address when booking.  Updates, promotions, specials, changes, or information about salon will be sent out via email or Instagram****

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SALON RULES:

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  • Upon arrival, please wait in waiting area

  • No FOOD allowed in Salon, but drink are allowed.

  • No children/ babies allowed

  • No extra people allowed in the room unless getting serviced.

  • Kids 6-10 years of age only. (Parents are not allowed in the room during child’s appointment. Your child must be able to sit and get their hair done without you or anyone else in the room from start to finish. ***Children who cannot and are super tender headed will be refused no matter the age***

  • Parents can sit outside the room and watch or feel free to wait in break room where you will have access to a TV and vending machines. If you leave, please return at least 15 minutes before appointment end time.  (Length of the appointment is given when you book.)

  • Be sure to gather all belongings before leaving. (Salon will not store or be responsible for items left and not picked up before closing.)

  • Please be aware of your language while in the salon i.e., foul language/ cursing. (Thank you in advance)

 

 

BOOKING RULES:

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  • -Hair length is based on the length of hair blown straight. (Above Ear= short, -At Shoulder/below ear =medium, Below Shoulders/Above Arm Pit=long, Past Arm Pit/Above waist=XL long)

  • If your hair is short, medium, long, xl but extremely thick your price can go up.  (I suggest booking the next length up)

  • -All prices are starting prices, final price will be determined at the end of your appointment.  Prices vary based off style, hair density, length,  and condition of the hair upon arrival meaning if hair is matted or extremely tangled.  (please do not text/ call me for and estimated cost because I will not know until your service is done)

  • -I do not do all braids/cornrows with weave/ feed-in braids (please read description of each service)

  • I do not do vixen crochet or straight hair crochet

  • -I do not take down individual braids with weave nor do I take down cornrows, crochet, or sew-ins etc. not done by me.

  • -If you make a change the day of your appointment or upon arrival to a less costly service or a service that do not take as long you will still be charged the full amount of the original service. (If you know 72hrs in advance those changes can be made online)

  • There will be up to a 50% deposit require for most services.  If it does not charge you the deposit that service does not require one.

  • -Deposits are nonrefundable.  They can however be transferred to your first rescheduled appointment only once, if you cannot make that second appointment you will lose your deposit and you will have to start the booking process over with paying a new deposit. 

  • -If you cancel vs reschedule your appointment, cancel less than 72 hours before your appointment (for any reason), or no call no show you will lose your deposit.  So please take your time when booking and be sure that you can make your appointment date and time before booking.

  • All deposits paid will be subtracted from the total cost of service so you will pay the remaining balance at the end of your service. (As stated above your end total is base off style, hair density, length, and condition of hair.

  • -Appointments made 1-3 hours before appointment or between the hours of 12am-8am need to check with me first before booking.  

  • -I do not respond to business related calls/text after hours or on my off days.  During business hours I will respond to text as soon as I have a free moment.  Refer to this page for most questions you may have.  Please only call or text if your question can not be answered here. 

  • My hours and off days are listed on Home Page and below along with the address to the salon.

  • -Before arrival/ entering the room hair need to be free of ALL braids, twist, bobby pins, rubber bands, etc. unless you have booked a take down. 

  •  -If extra hair is needed for braid down (with crochet/sew-in) it will be extra so you will need to add that from drop down when booking.  You will also need to bring your extra hair.

  • For clients transitioning or who have heat damage on ends will be charged extra to perm rod ends.  This service can also be added from drop down.

  • -I do not use outside products.  I only use products I have in the salon. (Unless you have a medicated shampoo/conditioner)

  • -Product lines I use cater to natural hair but can be used on relaxed hair as well. Product names are: Silk Out Products, Mediceuticals, BASiC Hair Care System, Wella/ Pravana (color), Moroccan Oil Line, Joico, and some Aunt Jackie products to name a few.

  • I do not provide hair for any extension/braid service/crochet services.  You must bring your own hair.

  • If you do not bring enough hair and must leave to go get more hair, $35 will be added to your total end cost.  So when in doubt it is better to have more.

  • For the best results with SewIns, Crochet, or Braids it is important to alway use the best quality hair.

  • New Clients must book a consultation before booking.

  • If you are an existing client, you must book at least one consultation unless otherwise instructed.

  • -Before booking a color service you must book a consultation prior to. After your consultation we will set an appointment for your color.

NEW SERVICES​:

  • A new ADD-ON that has been added is the dandruff treatment.  This treatment can be added to any service or separately.  If you battle with any scalp issues such as (severe dandruff, psoriasis, dry scalp or seborrheic dermatitis, etc.)  you must add this treatment.  Note that you will be charged whether you add it or not if I must treat the scalp.

  • Scalp Detox

  • Taming treatment

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HAIR CORRECTIONS:

  • -If there is a problem with your hair that you notice once you leave the salon you will need to notify me 24-48 hours after your service. (Braids/crochet no more than a week after depending on the issue) At that time we will schedule a date for you to come in to correct your hair. Calls made after the deadline will be charged for any corrections.​

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CARD PAYMENTS: 

All card payments will be charged a 4.75% convenience fee. (This does not apply to deposits made when booking.). Card payments are done through Squareup app only, no other apps will be used (ex: Cash app, Venmo, PayPal,). Other forms of payments are cash and Zelle.

Be aware that all services that require a card on file will be charged $1 to that card unless your paying a deposit, this is done to make sure the card on file is valid.

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CANCELLATION / RESCHEDULING POLICY:

  •  Appointments need to be cancelled or rescheduled at least 72 hours in advance any time after that you will be subjected to forfeiting your deposit.

  •  Deposits are nonrefundable/ nontransferable (to other services).

  • If you have paid a deposit for a service but want to change the service please text me to do so before canceling because if you cancel your deposit will be loss. (This must be done 72hrs in advance)

  • Deposit can be transferred to the first rescheduled appointment only if you are rescheduling the same appointment. (And that appointment must be rescheduled 30days after or that will result in loss of deposit) If you cancel your appt vs reschedule YOU WILL lose your deposit and will have to put down another deposit when rebooking so please take your time when booking or canceling your appointment.

  • Two or more last minute appointment cancellations/ reschedules within 72 hours will result in full payment paid for ALL services and ALL future appointments.

  • No Call/ No Show clients will be blocked from booking online and will lose deposit

  • There will be a loss of deposit for all appointments not canceled/rescheduled 72 hrs. in advance 

  • Deposits are final for appointments booked within 72hrs.​​

  • I am big on time and because I expect my clients to be on time, I hold myself accountable as well.  So, if for any reason you must wait more than 30 minutes, your service will be discounted $35 to accommodate for your wait.

  • If you are late up to 15 mins you will be charged a $35 late fee.  Any time after that your appointment will be canceled and you will lose your deposit, or you will be charged an additional ($35-$60) because it will cause me to be late for every client after you, causing me to have to discount the next clients. If I do not have anyone after you, you will still be charged an additional $35 for my time.

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DISCOUNT CODES

Recurring Appt Code- After 3 consistent recurring biweekly appts you can receive 15% off your appts and 25% off your weekly appts. To set up recurring appointments enter code (BW15 for biweekly or W25 for weekly). You must enter code to receive discount. If code is not entered discount will not be given. After 2 broken recurring appointments client will no longer receive discount.

 

Referrals- All clients will receive a punch card.  For every referral you will receive a punch. After 5 punches you will receive 50%off your next appointment. Note: The person you refer must enter your name in the comment section for you to receive credit no exceptions so make sure the person you refer know your name. (The 50% off discount cannot be used on chemical/weave services)​

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(Note: Codes only work on selected services.)

 

Finalization of booking means you have read, agreed, acknowledged, and understood all my policy and procedures.​​

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SALON HOURS:

Monday/ Sunday:  Closed 

Tuesday: 10-9 PM

Wednesday: 10-9 PM

Thursday: 9-9 PM

Friday: 9-6 PM

Saturday: 8-4 PM (closed every 2nd Saturday)

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Naturallypnp@yahoo.com

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(806) 790-5339 (Text only)

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Salon Address:

4485 Trinity Mills Rd

Building Ste 200

located inside Salon Boutique Suite 6

Dallas, Tx 75287

 

 

 

FAQ:

  1. Will the amount of the deposit be subtracted from the balance?  Yes.

  2. Do you provide the hair for extensions, braids, or crochet?  No.  You must bring in your own hair.

  3. Do I have to do a consult?  Yes it is required.

  4. Can I do a consult and appointment on the same day?  No. If you are a new client you must come in first.

  5. Why do I have to call first before I book same day appointment?  Because I may not see that appointment for whatever reason and you would have booked and paid your deposit for nothing and deposits are none refundable.

  6. Is the price shown the actual price?  Yes. What ever it show is correct but again as stated above that is the starting price not final.

  7. What length is my hair? Check above.

  8. Do I need a steam treatment?  Steam treatments can be done once a month to help deeper condition low porosity hair. Helps with hair growth, ect.

  9. Do I need to book a trim?  If you have not gotten a trim in 3 or more months, have knots on the ends, see alot of short hairs on the floor when combing or detangling then Yes you need a trim.

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Thanks again for choosing Naturally Pristine & Pretty Salon and making this an easy booking experience.

 

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Phone: 806-790-5339

Salon: 4485 Trinity Mills Rd 200 Dallas, Tx 75287

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